PRIVACY POLICY
Your privacy is important to us. This policy explains how Ruiling collects, uses, and protects your personal information when you use our website and services.
Last Updated: December 2024
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and company information
- Business requirements and project specifications
- Communication preferences and inquiry details
- Technical specifications and customization requests
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and referral sources
- Device information and screen resolution
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
Business Operations
- • Process inquiries and quotations
- • Provide technical support and consultation
- • Deliver products and services
- • Manage customer relationships
Communications
- • Send product updates and catalogs
- • Provide after-sales support
- • Share industry news and insights
- • Respond to customer feedback
We may also use your information to improve our website functionality, analyze usage patterns, and enhance our products and services based on customer feedback and market trends.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Authorized Partners
With our authorized distributors and service partners in your region to provide local support, installation, and maintenance services. These partners are bound by confidentiality agreements.
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In connection with any merger, acquisition, or sale of company assets, provided that the receiving party agrees to honor this privacy policy.
4. Data Security and Retention
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
SSL Encryption
Secure Servers
Access Controls
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer inquiry data is typically retained for 7 years for business and legal compliance purposes.
5. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access and Correction
Request access to your personal information and correct any inaccuracies.
Data Portability
Receive a copy of your personal information in a structured, machine-readable format.
Deletion
Request deletion of your personal information, subject to legal and business requirements.
Communication Preferences
Opt-out of marketing communications at any time through email unsubscribe links.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website performance:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Site functionality and security | Session |
| Analytics | Website usage and performance | 2 years |
| Preferences | Remember user settings | 1 year |
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.
7. International Data Transfers
As a global manufacturer serving 40+ countries, your personal information may be transferred to and processed in countries other than your country of residence, including China where our headquarters and primary data processing facilities are located.
Data Protection Safeguards
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses, adequacy decisions, and compliance with applicable data protection laws such as GDPR, CCPA, and local privacy regulations.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Jiangsu Ruiling Welding & Cutting Technology Co., Ltd.
Response Time
We respond to privacy inquiries within 24 hours
Global Support
Available in multiple languages and time zones
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to registered users for significant changes
- Providing prominent notice on our website homepage
Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.